Although we do not collect the debt ourselves our agencies collect for companies such as Sky, British Gas and Virgin.
We don’t share consumer data between clients, but we do use the insight we gain from cases to decide that the recovery strategies we instruct are effective and fair.
If you have received a letter or a call from a debt collection agency, you should contact them directly using the details they have provided.
Repayment options will be tailored to the individual financial circumstances and policies. It is best to be honest about your position because if you are really struggling for finance there is support you can access.
You should contact the debt collection agency who contacted you in the first instance. If they fail to meet the standards we require, we will no longer be partnered with them.
We gather as much information as we can in order to act appropriately and in the fairest way possible. Both ourselves, and all our suppliers, are obliged to comply with all equality policies as well as relevant regulatory body rules, for example the Data Protection Act 2018, GDPR, OFCOM rules and the FCA Handbook.
We streamline the process making it easier and less time consuming for you to find the right collection agency as well as collect and organise your data passing it on to the right agency.
Our suppliers are managed on a day-to-day basis by a dedicated team. They conduct spot checks and review letters in addition to regular site visits. Debt recovery technology captures data on the activity that is undertaken – for example how many calls are made and at what time of day – enabling clear insight into the treatment of consumers.
We gather as much information as we can in order to act appropriately and in the fairest way possible. Both ourselves, and all our suppliers, are obliged to comply with all data protection policies as well as relevant regulatory body rules, for example the Data Protection Act 2018, GDPR, OFCOM rules and the FCA Handbook.
Yes. We encourage you to perform background checks to ensure you are confident in their capability to professionally perform collection service. Also bear in mind the time and effort on your end, it gets in the way of your other work, not all collection agencies have your best interests in mind particularly your business relationships (ours do), and for some DCAs you have to meet certain criteria. Also we keep you updated with how the case is progressing through direct correspondence and on our web platform.
We pick the best agency for your debt. The reason for this is that agencies specialise in different types of debt. For example, some agencies have really good recovery rates for older debt while others have scalable processes in place to handle large volumes of smaller invoices.
We only work with world-class and regulated debt collection agencies.
Both ourselves, and all our suppliers, are obliged to comply with all data protection policies as well as relevant regulatory body rules. We honour the importance of B2B relationships and act accordingly with your best interests in mind.
On our website we have a free quote system that you can try at no cost. DialogWise is free to try, forever. We only charge a collection fee for successfully collected late payments.
Fees start at 5% of the collected amount. DialogWise platform calculates and shows you the collection fee for each invoice you submit based on the effort required to collect.
We work with some of the most prestigious collection agencies in the industry who have many clients including Sky, British Gas and Virgin. We also comply with GDPR and are finalists for the 2019 Best use of Technology in the Credit Strategy awards.
After placing your debt with the DCA a coordinated series of professional letters, emails, phone calls and SMS are sent to the debtor. We aim to complete the collection process within 30days.
The Microsoft cloud platform secures and authericates billion user transactions every day. DialogWise leverages Microsoft platform to ensure that your and your customers data is secure at all times. https://www.microsoft.com/en-us/trustcenter/cloudservices/azure